RT (Request Tracker) is an open source support ticket software that helps managing user-submitted tasks, issues easily.
Users can submit tickets via e-mail (e-mail piping) or from a web-based interface.
Tickets can have priorities & admins can assign them to each other if needed. And, it tracks critical information like time spent per action, due dates, and estimated time to completion.
From one installation, RT can track multiple projects for multiple teams. The application is written with Perl & works with MySQL, PostgreSQL or Oracle.
For a full list of features, click here.
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